What exactly is CRM?
Customer Relationship Management (CRM) is usually a technological know-how for controlling all your company’s associations and interactions with consumers and prospective customers. The goal is easy: Improve small get more info business interactions. A CRM technique helps firms continue to be linked to clients, streamline processes, and increase profitability.
When people speak about CRM, they typically confer with a CRM procedure or System, a tool that helps with Make contact with management, product sales management, efficiency, and even more.